Core Module Information
Module title: Developing Intercultural Competence in the Workplace

SCQF level: 11:
SCQF credit value: 20.00
ECTS credit value: 10

Module code: IBC11102
Module leader: Vivien Xiaowei Zhou
School The Business School
Subject area group: Tourism and Intercultural Business Communication
Prerequisites

There are no pre-requisites for this module to be added

Timetables
Description of module content:

This module begins with a discussion of the cultural diversity phenomenon, a day-to-day reality that brings both challenges and opportunites to todays workplace. Approaches adopted by practitioners to managing cultural diversity will be critically examined and compared, with a particular emphasis on intercultural team-building. The module content then focuses on intercultural competence, an element that is central to the intercultural team-building agenda. Perspectives and insights will be drawn from relevant disciplines, such as intercultural communication, cross-cultural management and education. You will consider ways of cultivating your own intercultural competence as well as facilitating others intercultural competence development especially in work-based contexts. You are encouraged to collaboratively create a peer-supported learning environment and reflect upon your own intercultural learning in this environment.

Learning Outcomes for module:

Upon completion of this module you will be able to

LO1: Demonstrate a critical awareness of cultural diversity in the workplace.

LO2: Appraise existing approaches to managing cultural diversity in work settings.

LO3: Synthesise a range of multi-disciplinary conceptualisations regarding intercultural competence.

LO4: Recommend appropriate intercultural training interventions.

LO5: Apply critical understandings of intercultural dialogue to reflective practice in a variety of professional contexts.

Full Details of Teaching and Assessment

Indicative References and Reading List - URL:
Developing Intercultural Competence in the Workplace