There are no pre-requisites for this module to be added

A business adds value through its operations, which today are typically highly dependent on the linking together organisations within the value network, connect with customers, improve delivery, personalise products and services, and match demand and supply. It is vital that managers and leaders understand both how business operations are designed, managed, and improved, and the relationship between new product/service development and operations.



The module aims to:
• develop knowledge and understanding of the key challenges of building and managing operations.
• build knowledge and understanding of the role played by people in operational delivery including Lean and Agile working
• equip students to be able to analyse and recommend improvements to the operation of a business system, whether a start-up or a well-established enterprise.


Content:
• Fundamentals of operations management and operations strategy

• Supply chains, value chains and value networks alignment with operations

• Enterprise Resource Management and planning

• Capacity planning, tools and techniques

• Lean operations and alternatives

• Quality management systems, tools and techniques?

• Knowledge management systems in business, current and future digital technologies

• Process mapping and new product and service innovation and development

• Operations leadership, role of people and culture for continuous improvement

LO1: Evaluate key practices and theories within the areas of operations management, service operations, and process management.


LO2: Critically examine the contribution of operations management to business organisations’ performance and strategic aims.


LO3: Critically appraise the implications of current and emerging digital technologies as constraints, opportunities, and threats in business operations.


LO4: Critically analyse the role of individuals and leadership in embedding operations management and continuous improvement principles in organisations.