LO1: Evidence a comprehensive and critical understanding of key factors in student diversity, analysing their implications for supporting learners studying in blended and online course contextsLO2: Analyse, apply and reflect upon online facilitation skills that prompt student engagement, promote understanding, and demonstrate sensitivity to individual needsLO3: Critically evaluate institutional and departmental arrangements for meeting the educational and wider support needs of online and blended learnersLO4: During the design or appraisal of new or existing courses, critically consider the complex student support issues that arise in blended and online learningLO5: Contextualise student support in blended and online learning in relation to broader higher educational challenges including articulation, retention, and internationalisation