There are no pre-requisites for this module to be added

This module introduces you to how organisations in the financial services sector are designed, managed and led. You will explore both the theory and the practical realities of how modern financial institutions operate, adapt to change, and respond to technological, commercial and regulatory pressures.Throughout the module, you will develop your ability to think critically about how organisations function, and you will gain the knowledge and skills needed to understand leadership, organisational design, and strategic decision-making in a fast-changing industry.By engaging with the module, you will: Explore the main theories of organisational behaviour and the evolution of different schools of management, helping you understand how management thinking has shaped modern practice in financial services; Examine how organisations are structured and designed, comparing different structural models and considering why financial services firms are organised the way they are; Gain an introduction to organisational development, leadership and communication, and how these influence culture, performance and strategic direction; Analyse how financial organisations manage and respond to change, including the drivers of change, stakeholder reactions, and the results of organisational transformation within the sector; Consider the wider environment in which organisations operate, including the influence of corporate social responsibility, ethics, regulation and competitive pressures on strategy and behaviour; Understand the growing role of technology, including how digitalisation, automation and emerging technologies are reshaping leadership, governance and organisational models in the sector; Develop insight into financial services marketing, including the marketing mix, customer segmentation strategies and how products and services are positioned in a regulated marketplace.

Upon completion of this module you will be able to

LO1: Demonstrate a sound understanding of the way in which theories of organisational behaviour and schools of management thought have developed over the years.

LO2: Critically analyse theories of an approach to organisational design and their practical application in the financial services sector.

LO3: Appraise and reflect on the process of organisational development and the management of change and assess the approaches which have been adopted to manage the substantial change within the sector in recent years.

LO4: Investigate and assess the interaction of financial services organisations with the external environment and critically review the impact this has had on the development of business management within the sector.

LO5: Analyse the role and importance of information technology and systems in the management of financial services.

LO6: Critically assess the role and significance of marketing and marketing strategy within the sector and clearly understand the marketing challenges inherent in offering and delivering financial services to consumers.