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- Theories of organisational behaviour and the development of the various schools of management covering their relevance to modern management and business
- Theories of organisational design, different types of structural models, the practical application within financial services organisations.
- Introduction to organisation development, leadership and communication in modern corporate organisations
- Significant organisational developments within the sector and models used to manage change, including drivers, reactions and results of change within financial services organisations
- Influences of the external and commercial environment in the development of the sector. Contextual and operational environmental influences including corporate social responsibility, business ethics, theory and practice
- Information technology and its relevance to influencing the development of the sector. Review of new technological developments that will shape industry of the future and their impact of the leadership, design, management and governance of organisations.
- The concept and role of marketing development in financial services. The features of financial services marketing and the financial services marketing mix. Segmentation strategies.

LO1: Develop a good understanding of the way in which theories of organisational behaviour and schools of management thought have developed over the years
LO2: Critically analyse theories of an approach to organisational design and their practical application in the financial services sector
LO3: Appraise and reflect on the process of organisational development and the management of change and assess the approaches which have been adopted to manage the substantial change within the sector in recent years
LO4: Investigate and assess the interaction of financial services organisations with the external environment and critically review the impact this has had on the development of business management within the sector
LO5: Analyse the role and importance of information technology and systems in the management of financial services
LO6: Critically assess the role and significance of marketing and marketing strategy within the sector and clearly understand the marketing challenges inherent in offering and delivering financial services to consumers