Module title: Information Technology Service Management

SCQF level: 09:
SCQF credit value: 20.00
ECTS credit value: 10

Module code: INF09412
Module leader: Laura Muir
School School of Computing
Subject area group: Creative and Social Informatics

To study this module you will need the learning equivalent to the module listed or have passed this module

Description of module content:

The module will cover standards, frameworks and processes for delivering IT services to meet organisational objectives. In particular, the following topics will be considered:
• The Information Technology Service Management life cycle: service strategy, design, transition, operation and continuous improvement.
• Information Technology Service maturity
• Enterprise service management
• Professionalism in IT services

Learning Outcomes for module:

Upon completion of this module, you will be able to:
LO1: Critically examine concepts and approaches in IT Service Management
LO2: Understand and evaluate the role and application of professional organisations, standards, best-practice frameworks and communities of practice.
LO3: Evaluate systems and structures for IT Service support
LO4: Demonstrate sound understanding of theory and practice in service management.

Indicative References and Reading List - URL:

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