Module title: Developing Intercultural Competence in the Workplace

SCQF level: 11:
SCQF credit value: 20.00
ECTS credit value: 10

Module code: LNG11120
Module leader: Vivien Xiaowei Zhou
School The Business School
Subject area group: Tourism and Languages
Prerequisites

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2018/9, Trimester 2, Face-to-Face,
Occurrence: 001
Primary mode of delivery: Face-to-Face
Location of delivery: CRAIGLOCKHAR
Partner:
Member of staff responsible for delivering module: Vivien Xiaowei Zhou
Module Organiser:


Learning, Teaching and Assessment (LTA) Approach:
This module consists of three-hour seminars combining lecture and workshop. Each seminar begins with a short lecture on a chosen theme that addresses cultural diversity (LO1-2), intercultural competence (LO3) or intercultural training (LO4). It then proceeds with a range of learner-centred activities to extend the exploration of the theme(s) by establishing a peer-supported learning environment. The activities include discussion, case study, simulation and (intercultural) training practice (LO4) - conducted individually, in pairs or in small groups. Students will be encouraged to seek broader and deeper understandings of the themes studied by exploring scholarly and practical resources in relevant areas as well as the cultural diversity they themselves bring to their learning context (LO1-5). Additionally, each student will keep a learning journal since the early stage of the module, which will form the basis for their reflections vis-à-vis intercultural learning (to be recorded in the portfolio) (LO5).

Formative Assessment:
Group work and individual reflections are two essential components of students’ learning experience on this module. They provide students with excellent opportunities not only to experience, but also to meaningfully engage with, the challenges and opportunities arising from a culturally diverse working environment. Students will participate in a number of group activities during the course of the module, part of which will be summatively assessed in order to keep group performance stress to a reasonable degree. Each student will also keep a learning journal throughout the group work process to capture their individual reflections.

Based on the above rationale, the module requires the completion of two assessment tasks:

1. Report – students will work in small groups and produce a “work proposal” in response to a workplace scenario that involves cultural diversity considerations, including the recommendation of an intercultural training plan. This task is linked to LO1, LO2, LO3 and LO4.

2. Portfolio – each student will complete a portfolio that consists of their reflections on three aspects of their group work experience: a) an intercultural training session they have delivered earlier as a class activity; b) the management of cultural diversity within the group; and c) the students’ own intercultural competence (development) during the group working process. The portfolio will require students to deliver in-depth reflections with reference to their own practice (learning journals to be attached to the portfolio) and relevant literature. This assessment task is linked to LO1, LO2, LO3, LO4 and LO5.

Formative feedback will be provided on the two assessment tasks and other related group activities in the form of tutor commentaries or peer feedback where appropriate.


Summative Assessment:
Group work and individual reflections are two essential components of students’ learning experience on this module. They provide students with excellent opportunities not only to experience, but also to meaningfully engage with, the challenges and opportunities arising from a culturally diverse working environment. Students will participate in a number of group activities during the course of the module, part of which will be summatively assessed in order to keep group performance stress to a reasonable degree. Each student will also keep a learning journal throughout the group work process to capture their individual reflections.

Based on the above rationale, the module requires the completion of two assessment tasks:

1. Report – students will work in small groups and produce a “work proposal” in response to a workplace scenario that involves cultural diversity considerations, including the recommendation of an intercultural training plan. This task is linked to LO1, LO2, LO3 and LO4.

2. Portfolio – each student will complete a portfolio that consists of their reflections on three aspects of their group work experience: a) an intercultural training session they have delivered earlier as a class activity; b) the management of cultural diversity within the group; and c) the students’ own intercultural competence (development) during the group working process. The portfolio will require students to deliver in-depth reflections with reference to their own practice (learning journals to be attached to the portfolio) and relevant literature. This assessment task is linked to LO1, LO2, LO3, LO4 and LO5.

Formative feedback will be provided on the two assessment tasks and other related group activities in the form of tutor commentaries or peer feedback where appropriate.


Student Activity (Notional Equivalent Study Hours (NESH))
Mode of activityLearning & Teaching ActivityNESH (Study Hours)
Face To Face Seminar 36
Independent Learning Groupwork (Independent Study) 14
Independent Learning Guided independent study 150
Total Study Hours200
Expected Total Study Hours for Module200


Assessment
Type of Assessment Weighting % LOs covered Week due Length in Hours/Words
Report 30 1, 2, 3, 4 8 HOURS= 0, WORDS= 2500
Portfolio 70 1, 2, 3, 4, 5 14 HOURS= 0, WORDS= 3500
Component 1 subtotal: 30
Component 2 subtotal: 70
Module subtotal: 100

Description of module content:

This module begins with a discussion of the cultural diversity phenomenon, a day-to-day reality that brings both challenges and opportunites to today’s workplace. Approaches adopted by practitioners to managing cultural diversity will be critically examined and compared, with a particular emphasis on intercultural team-building. The module content then focuses on intercultural competence, an element that is central to the intercultural team-building agenda. Perspectives and insights will be drawn from relevant disciplines, such as intercultural communication, cross-cultural management and education. Participants will consider ways of cultivating their own intercultural competence as well as facilitating others’ intercultural competence development (especially in work-based contexts). To facilitate the exploration of these two areas, participants will engage with theories and practices in intercultural training in a peer-supported learning environment and reflect upon their own intercultural learning experience in this environment.

Learning Outcomes for module:

LO1: demonstrate a critical awareness of cultural diversity in the workplace
LO2: appraise existing approaches to managing cultural diversity in work settings
LO3: synthesise a range of multi-disciplinary conceptualisations regarding intercultural competence
LO4: recommend appropriate intercultural training interventions
LO5: engage in reflective dialogue with your own intercultural learning experience

Indicative References and Reading List - URL:

Core - BRISLIN, R. & YOSHIDA, T. (1994) INTERCULTURAL COMMUNICATION TRAINING: AN INTRODUCTION: LONDON: SAGE, 1st ed.
Core - DEARDORFF, D. K. (2009) THE SAGE HANDBOOK OF INTERCULTURAL COMPETENCE: LONDON: SAGE, 2nd ed.
Recommended - FENG, A., BYRAM, M. & FLEMING, M. (2009) BECOMING INTERCULTURALLY COMPETENT THROUGH EDUCATION AND TRAINING: CLEVEDON: MULTILINGUAL MATTERS, 1st ed.
Recommended - CLEMENTS, P. & JONES, J (2008) THE DIVERSITY TRAINING HANDBOOK: A PRACTICAL GUIDE TO UNDERSTANDING AND CHANGING ATTITUDES: LONDON: KOGANPAGE, 3rd ed.
Recommended - INTERNATIONAL JOURNAL OF INTERCULTURAL RELATIONS
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