Core Module Information
Module title: Developing Intercultural Competence in the Workplace

SCQF level: 11:
SCQF credit value: 20.00
ECTS credit value: 10

Module code: LNG11120
Module leader: Vivien Xiaowei Zhou
School The Business School
Subject area group: Tourism and Languages


Description of module content:

This module begins with a discussion of the cultural diversity phenomenon, a day-to-day reality that brings both challenges and opportunites to today’s workplace. Approaches adopted by practitioners to managing cultural diversity will be critically examined and compared, with a particular emphasis on intercultural team-building. The module content then focuses on intercultural competence, an element that is central to the intercultural team-building agenda. Perspectives and insights will be drawn from relevant disciplines, such as intercultural communication, cross-cultural management and education. Participants will consider ways of cultivating their own intercultural competence as well as facilitating others’ intercultural competence development especially in work-based contexts. Participants are encouraged to collaboratively create a peer-supported learning environment and reflect upon their own intercultural learning in this environment.

Learning Outcomes for module:

LO1: demonstrate a critical awareness of cultural diversity in the workplace
LO2: appraise existing approaches to managing cultural diversity in work settings
LO3: synthesise a range of multi-disciplinary conceptualisations regarding intercultural competence
LO4: recommend appropriate intercultural training interventions
LO5: apply critical understandings of intercultural dialogue to reflective practice in a variety of professional contexts

Full Details of Teaching and Assessment

Indicative References and Reading List - URL:
Developing Intercultural Competence in the Workplace