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Relating the latest research to your own verbal and non-verbal skills you will learn about players’ strategies to influence you, your typical conflict management style (Thomas-Kilmann, 1976) and develop a framework for assessing and developing your own game management skills. Emerging literature in human interactions, social justice, psychology and sports officiating research will guide you to effectively reflect upon how to sell decisions with confidence and develop a range of strategies for managing difficult players.

LO1: Demonstrate extensive detailed and critical knowledge of a range of player types and strategies adopted to influence interactions with sports officials.

LO2: Critically appraise models of verbal communication & conflict management in relation to your own performance.

LO3: Demonstrate a critical understanding of effective and ineffective non-verbal communication patterns in officiating performance.