Module title: Sustaining Organisational Performance

SCQF level: 11:
SCQF credit value: 20.00
ECTS credit value: 10

Module code: SOE11128
Module leader: Miles Weaver
School The Business School
Subject area group: Management
Prerequisites

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2018/9, Trimester 1, Face-to-Face, Edinburgh Napier University
Occurrence: 001
Primary mode of delivery: Face-to-Face
Location of delivery: CRAIGLOCKHAR
Partner: Edinburgh Napier University
Member of staff responsible for delivering module: Miles Weaver
Module Organiser:


Learning, Teaching and Assessment (LTA) Approach:
Learning & Teaching methods including their alignment to LOs
This module will allow/ provide the opportunity to apply new knowledge, how to analyse, synthesise and solve complex unstructured business problems, and to develop your interpersonal skills and interact effectively with other international students. This module develops in you an active approach to study and the capacity for independent learning.

(LO 1-7) Interactive lectures and participative tutorial workshops ensure that you are engaged throughout the taught element of the module. A variety of approaches are used such as audio-visual resources, group discussion, case studies. You are set tasks in tutorials and gain tutor formative feedback on these in tutorials. This participative approach encourages regular reading and provides opportunities for deep learning. The tutorial activities are related to the learning outcomes and assist you in preparing for assessments.

Embedding of employability/PDP/Scholarship Skills
The teaching style and mix of activities will facilitate the development of key skills such as communication, reflective learning and critical thinking. Scholarship skills are developed through the research necessary for completion of the reports together with adopting an appropriate writing style, referencing and the synthesis of information from a variety of sources.

Assessment (formative or summative)
Formative feedback is provided in tutorials in discussion and analysis of examples. The format of two assessments support that the initial case study which is undertaken will allow for both formative assessment and summative assessment as learning can be taken forward into the second summative assignment. Both assignments are equally weighted.
Research / teaching linkages
The lecturer(s)/ tutor(s) bring a blend of both academic and business skills to the teaching environment. Students will learn how to apply learning in practical and applied assignments. Students’ research sk

Formative Assessment:
The University is currently undertaking work to improve the quality of information provided on methods of assessment and feedback. Please refer to the section on Learning and Teaching Approaches above for further information about this module’s learning, teaching and assessment practices, including formative and summative approaches.

Summative Assessment:
The University is currently undertaking work to improve the quality of information provided on methods of assessment and feedback. Please refer to the section on Learning and Teaching Approaches above for further information about this module’s learning, teaching and assessment practices, including formative and summative approaches.

Student Activity (Notional Equivalent Study Hours (NESH))
Mode of activityLearning & Teaching ActivityNESH (Study Hours)
Face To Face Lecture 12
Face To Face Tutorial 24
Independent Learning Guided independent study 164
Total Study Hours200
Expected Total Study Hours for Module200


Assessment
Type of Assessment Weighting % LOs covered Week due Length in Hours/Words
Report 30 1,2 6 HOURS= 0, WORDS= 1500
Report 70 3,4,5,6 13 HOURS= 0, WORDS= 3500
Component 1 subtotal: 30
Component 2 subtotal: 70
Module subtotal: 100

Description of module content:

Introduction
In the first instance the module introduces you to a number of tools and models that can be used to measure the success, or otherwise, of an organisation. The key focus on the Balanced Scorecard, which is a set of measures that gives a fast but comprehensive view of the business. The Balanced Scorecard endeavours to collate important elements that reflect a business’s strategic position e.g. product and service quality measures, product and service development time, customer satisfaction, productivity and so on.

Financial Matters
The module then deals with the question... How does the business appear to its shareholders? This section investigates the financial performance of an organisation. The focus is on Finance and Budgetary Control – profit, cost and revenue-related measures - and the Interpreting of Financial Statements.

Internal processes
The module then deals with the question... What must a business excel at? This section takes an internal process perspective and investigates both the effectiveness and efficiency of the organisation. The focus is on Operations Management and associated concepts such as Lean operations and quality management.

Innovation and learning
The module than deals with the question... How can a business continue to improve and build capabilities? This section investigates how people and information support the organisation. The focus is on improvement activities and project management.

Customer focus
The module then deals with the question... How do a business’s customers see the business? This section investigates just how well an organisation is meeting the needs of, and satisfying, its customers. The focus is on managing strategy and performance and the relationship management challenges faced by organisations.

Overall the module emphasises the concept of integrative nature of business across the FOUR key areas and what matters most in the need and desire to build high performing organisations that can endure in the complex, global business environment.

Learning Outcomes for module:

LO1. Critically evaluate elements of an organisation’s strategic objectives through performance measurement using facets of the Balanced Scorecard.
LO2. Critically investigate and appraise the tole that managing finance plays and how it contributes to an organisation’s success.
LO3. Criticaly investigate and appraise the role of operations management and operations strategy and its contribution to organisational success.
LO4. Critically investigate and appraise the impact of the philosophy or ‘lean’ operations and practice and its contribution to an organisation’s success.
LO5. Critically analyse and evaluate the significance of modern supply chain management practice to the delivery of customer value and the building of high performance organisations.
LO6. Critically investigate and analyse principles and practice of project management in an operational context.
LO7. Critically evaluate and appraise models of quality and performance management with specific reference to the principles and practice of operational improvement.

Indicative References and Reading List - URL:
Sustaining Organisational Performance