Module title: Sustaining Organisational Performance

SCQF level: 11:
SCQF credit value: 20.00
ECTS credit value: 10

Module code: SOE11528
Module leader: Miles Weaver
School The Business School
Subject area group: Management
Prerequisites

There are no pre-requisites for this module to be added

2017/8, Trimester 3, Online, Edinburgh Napier University
Occurrence: 003
Primary mode of delivery: Online
Location of delivery: N/A
Partner: Edinburgh Napier University
Member of staff responsible for delivering module: Claire Lindsay
Module Organiser:


Learning, Teaching and Assessment (LTA) Approach:
Learning & Teaching methods including their alignment to LOs
You will be taught how to analyse, synthesise and solve complex unstructured business problems, and to develop their interpersonal skills and to be able to interact effectively with a range of other international students. This module also develops in you an active approach to study and the capacity for independent learning.

You will be provided with responsive, engaging and interactive online learning materials which will include a general introduction to the topic and how to study the module online, together with core academic theory relating to the topic. You will also be directed to a variety of electronic sources including e-books, e-journals and other web-based resources, to support your learning. A mix of reflective exercises, case studies and self-assessment questions (with diagnostic feedback) for each unit will engage you in the learning process. The online materials will encourage you to reflect upon your experiences and learning. You will be encouraged to form your own independent groups and to interact via the VLE through discussion forums.
To support learning, you will have access to a weekly ‘virtual office hour’ – module leaders will be available for synchronous contact, to module specific materials which will comprise of the following: A module introduction/overview, including learning outcomes, and summary of key learning points. Eleven units of learning - an introductory unit, followed by ten subject specific units and a short summary unit. Narrated PPTs, covering key learning points for each unit. Podcasts further explaining key concepts (where appropriate). Recorded keynote lectures/guest speakers (as appropriate). Case Studies and outline solutions. Two online discussions instigated and moderated by the module leader. Self-Assessment Questions. Reflective Exercises. End of Unit Progress tests. Links to core module academic materials; book chapters / journal articles / case

Formative Assessment:
The University is currently undertaking work to improve the quality of information provided on methods of assessment and feedback. Please refer to the section on Learning and Teaching Approaches above for further information about this module’s learning, teaching and assessment practices, including formative and summative approaches.

Summative Assessment:
The University is currently undertaking work to improve the quality of information provided on methods of assessment and feedback. Please refer to the section on Learning and Teaching Approaches above for further information about this module’s learning, teaching and assessment practices, including formative and summative approaches.

Student Activity (Notional Equivalent Study Hours (NESH))
Mode of activityLearning & Teaching ActivityNESH (Study Hours)
Online Lecture 4
Independent Learning Practical classes and workshops 30
Independent Learning Guided independent study 166
Total Study Hours200
Expected Total Study Hours for Module200


Assessment
Type of Assessment Weighting % LOs covered Week due Length in Hours/Words
Centrally Time Tabled Digital Examination 10 ALL 11 HOURS= 5, WORDS= 0
Report 90 ALL 15 HOURS= 0, WORDS= 4000
Component 1 subtotal: 100
Component 2 subtotal: 0
Module subtotal: 100
2018/9, Trimester 1, Online, Edinburgh Napier University
Occurrence: 001
Primary mode of delivery: Online
Location of delivery: WORLDWIDE
Partner: Edinburgh Napier University
Member of staff responsible for delivering module: Claire Lindsay
Module Organiser:


Learning, Teaching and Assessment (LTA) Approach:
You will be taught how to analyse, synthesise and solve complex unstructured business problems, and to develop their interpersonal skills and to be able to interact effectively with a range of other international students. This module also develops in you an active approach to study and the capacity for independent learning.

You will be provided with responsive, engaging and interactive online learning materials which will include a general introduction to the topic and how to study the module online, together with core academic theory relating to the topic. You will also be directed to a variety of electronic sources including e-books, e-journals and other web-based resources, to support your learning. A mix of reflective exercises, case studies and self-assessment questions (with diagnostic feedback) for each unit will engage you in the learning process. The online materials will encourage you to reflect upon your experiences and learning. You will be encouraged to form your own independent groups and to interact via the VLE through discussion forums.
To support learning, you will have access to a weekly ‘virtual office hour’ – module leaders will be available for synchronous contact, to module specific materials which will comprise of the following: A module introduction/overview, including learning outcomes, and summary of key learning points. Eleven units of learning - an introductory unit, followed by ten subject specific units and a short summary unit. Narrated PPTs, covering key learning points for each unit. Podcasts further explaining key concepts (where appropriate). Recorded keynote lectures/guest speakers (as appropriate). Case Studies and outline solutions. Two online discussions instigated and moderated by the module leader. Self-Assessment Questions. Reflective Exercises. End of Unit Progress tests. Links to core module academic materials; book chapters / journal articles / case materials etc. Examples of assessments and outline solutions a

Formative Assessment:
The University is currently undertaking work to improve the quality of information provided on methods of assessment and feedback. Please refer to the section on Learning and Teaching Approaches above for further information about this module’s learning, teaching and assessment practices, including formative and summative approaches.

Summative Assessment:
The University is currently undertaking work to improve the quality of information provided on methods of assessment and feedback. Please refer to the section on Learning and Teaching Approaches above for further information about this module’s learning, teaching and assessment practices, including formative and summative approaches.

Student Activity (Notional Equivalent Study Hours (NESH))
Mode of activityLearning & Teaching ActivityNESH (Study Hours)
Online Lecture 4
Independent Learning Practical classes and workshops 30
Independent Learning Guided independent study 166
Total Study Hours200
Expected Total Study Hours for Module200


Assessment
Type of Assessment Weighting % LOs covered Week due Length in Hours/Words
Centrally Time Tabled Digital Examination 10 1-6 1 HOURS= 5, WORDS= 0
Report 90 1-6 14/15 HOURS= 0, WORDS= 4000
Component 1 subtotal: 100
Component 2 subtotal: 0
Module subtotal: 100
2018/9, Trimester 2, Online, Edinburgh Napier University
Occurrence: 002
Primary mode of delivery: Online
Location of delivery: WORLDWIDE
Partner: Edinburgh Napier University
Member of staff responsible for delivering module: Claire Lindsay
Module Organiser:


Learning, Teaching and Assessment (LTA) Approach:
Learning & Teaching methods including their alignment to LOs
You will be taught how to analyse, synthesise and solve complex unstructured business problems, and to develop their interpersonal skills and to be able to interact effectively with a range of other international students. This module also develops in you an active approach to study and the capacity for independent learning.

You will be provided with responsive, engaging and interactive online learning materials which will include a general introduction to the topic and how to study the module online, together with core academic theory relating to the topic. You will also be directed to a variety of electronic sources including e-books, e-journals and other web-based resources, to support your learning. A mix of reflective exercises, case studies and self-assessment questions (with diagnostic feedback) for each unit will engage you in the learning process. The online materials will encourage you to reflect upon your experiences and learning. You will be encouraged to form your own independent groups and to interact via the VLE through discussion forums.
To support learning, you will have access to a weekly ‘virtual office hour’ – module leaders will be available for synchronous contact, to module specific materials which will comprise of the following: A module introduction/overview, including learning outcomes, and summary of key learning points. Eleven units of learning - an introductory unit, followed by ten subject specific units and a short summary unit. Narrated PPTs, covering key learning points for each unit. Podcasts further explaining key concepts (where appropriate). Recorded keynote lectures/guest speakers (as appropriate). Case Studies and outline solutions. Two online discussions instigated and moderated by the module leader. Self-Assessment Questions. Reflective Exercises. End of Unit Progress tests. Links to core module academic materials; book chapters / journal articles / case

Formative Assessment:
The University is currently undertaking work to improve the quality of information provided on methods of assessment and feedback. Please refer to the section on Learning and Teaching Approaches above for further information about this module’s learning, teaching and assessment practices, including formative and summative approaches.

Summative Assessment:
The University is currently undertaking work to improve the quality of information provided on methods of assessment and feedback. Please refer to the section on Learning and Teaching Approaches above for further information about this module’s learning, teaching and assessment practices, including formative and summative approaches.

Student Activity (Notional Equivalent Study Hours (NESH))
Mode of activityLearning & Teaching ActivityNESH (Study Hours)
Online Lecture 4
Independent Learning Practical classes and workshops 30
Independent Learning Guided independent study 166
Total Study Hours200
Expected Total Study Hours for Module200


Assessment
Type of Assessment Weighting % LOs covered Week due Length in Hours/Words
Centrally Time Tabled Digital Examination 10 1-7 1 HOURS= 5, WORDS= 0
Report 90 ALL 15 HOURS= 0, WORDS= 4000
Component 1 subtotal: 100
Component 2 subtotal: 0
Module subtotal: 100

Description of module content:

Introduction
In the first instance the module introduces you to a number of tools and models that can be used to measure the success, or otherwise, of an organisation. The key focus is on the Balanced Scorecard, which is a set of measures that gives a fast but comprehensive view of the business. The Balanced Scorecard endeavours to collate important elements that reflect a business’s strategic position e.g. product and service quality measures, product and service development time, customer satisfaction, productivity and so on.

Internal processes
The module then deals with the question... What must a business excel at? This section takes an internal process perspective and investigates both the effectiveness and efficiency of the organisation. The focus is on Operations Management and associated concepts such as Lean operations and quality management.

Innovation and learning
The module than deals with the question... How can a business continue to improve and build capabilities? This section investigates how people and information support the organisation. The focus is on improvement activities and project management.



Customer focus
The module then deals with the question... How do a business’s customers see the business? This section investigates just how well an organisation is meeting the needs of, and satisfying, its customers. The focus is on managing strategy and performance and the relationship management challenges faced by organisations.

Financial Matters
The module then deals with the question... How does the business appear to its shareholders? This section investigates the financial performance of an organisation. The focus is on Finance and Budgetary Control – profit, cost and revenue-related measures - and the Interpreting of Financial Statements.

Overall the module emphasises the concept of integrative nature of business across the FOUR key areas and what matters most in the need and desire to build high performing organisations that can endure in the complex, global business environment.

Learning Outcomes for module:

LO1. Critically evaluate elements of an organisation’s strategic objectives through performance measurement using facets of the Balanced Scorecard.
LO2. Critically investigate and appraise the role that managing finance plays and how it contributes to an organisation’s success.
LO3. Critically investigate and appraise the role of operations management and operations strategy and its contribution to organisational success.
LO4. Critically investigate and appraise the impact of the philosophy or ‘lean’ operations and practice and its contribution to an organisation’s success.
LO5. Critically analyse and evaluate the significance of modern supply chain management practice to the delivery of customer value and the building of high performance organisations.
LO6. Critically investigate and analyse principles and practice of project management in an operational context.
LO7. Critically evaluate and appraise models of quality and performance management with specific reference to the principles and practice of operational improvement.

Indicative References and Reading List - URL:

Please contact your Module Leader for details
Click here to view the LibrarySearch.