Core Module Information
Module title: Sustaining Organisational Performance

SCQF level: 11:
SCQF credit value: 20.00
ECTS credit value: 10

Module code: SOE11928
Module leader: Kenny Crossan
School The Business School
Subject area group: Management

There are no pre-requisites for this module to be added

Description of module content:

IntroductionIn the first instance the module introduces a number of tools and models that can be used to measure the success, or otherwise, of an organisation. The key focus is on the Balanced Scorecard, which is a set of measures that gives a fast but comprehensive view of the business. The Balanced Scorecard endeavours to collate important elements that reflect a business?s strategic position e.g. product and service quality measures, product and service development time, customer satisfaction, productivity and so on.Financial MattersThe module then deals with the question... How does the business appear to its shareholders? This section investigates the financial performance of an organisation. The focus is on Finance and Budgetary Control – profit, cost and revenue-related measures - and the Interpreting of Financial Statements.Internal processes The module then deals with the question... What must a business excel at? This section takes an internal process perspective and investigates both the effectiveness and efficiency of the organisation. The focus is on Operations, Supply Chain and Information Technology and E-Business.Innovation and learning The module than deals with the question... How can a business continue to improve and build capabilities? This section investigates how people and information support the organisation. The focus is on Innovation, the Learning Organisation and Sustainability. Customer focus The module then deals with the question... How do a business?s customers see the business? This section investigates just how well an organisation is meeting the needs of, and satisfying, its customers. The focus is on managing marketing matters, sales management initiatives and the relationship management challenges for both the selling and the buying organisation.Overall the module emphasises the concept of integrative nature of business across the FOUR key areas and what matters most in the need and desire to build high performing organisations that can endure in the complex, global business environment.

Learning Outcomes for module:

Upon completion of this module you will be able to

LO1: Critically evaluate an organisation’s overall strategic objectives through performance measurement of the Balanced Scorecard.

LO2: Critically investigate and appraise the role that managing finance plays and how it contributes to an organisation’s success.

LO3: Critically investigate and appraise the role of internal processes and their contribution to an organisation’s success.

LO4: Critically investigate and appraise the role of innovation and learning and its contribution to an organisation’s success.

LO5: Critically investigate and appraise the role of a customer-centric business approach and its contribution to an organisation’s success.

LO6: Critically analyse and evaluate the significance of key cross-functional processes essential to the delivery of customer value and the building of high performance organisations.

Full Details of Teaching and Assessment
2023/4, Trimester 3, In Person,
Occurrence: 002
Primary mode of delivery: In Person
Location of delivery: HONG KONG
Member of staff responsible for delivering module: Piotr Jaworski
Module Organiser:

Student Activity (Notional Equivalent Study Hours (NESH))
Mode of activityLearning & Teaching ActivityNESH (Study Hours)
Face To Face Lecture 15
Face To Face Tutorial 15
Online Guided independent study 170
Total Study Hours200
Expected Total Study Hours for Module200

Type of Assessment Weighting % LOs covered Week due Length in Hours/Words
Report 30 1~2 6 , WORDS= 1.3
Report 70 3~4~5~6 Exam Period , WORDS= 1500
Component 1 subtotal: 30
Component 2 subtotal: 70
Module subtotal: 100

Indicative References and Reading List - URL:
Sustaining Organisational Performance (HK)