Module title: Sustaining Organisational Performance

SCQF level: 11:
SCQF credit value: 20.00
ECTS credit value: 10

Module code: SOE11928
Module leader: Claire Lindsay
School The Business School
Subject area group: Management
Prerequisites

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2018/9, Trimester 3, Face-to-Face,
Occurrence: 002
Primary mode of delivery: Face-to-Face
Location of delivery: HONG KONG
Partner:
Member of staff responsible for delivering module: Claire Lindsay
Module Organiser:


Learning, Teaching and Assessment (LTA) Approach:
Learning & Teaching methods including their alignment to LOs
This module will allow/ provide the opportunity to apply new knowledge, how to analyse, synthesise and solve complex unstructured business problems, and to develop your interpersonal skills and interact effectively with other international students. This module develops in you an active approach to study and the capacity for independent learning.

At the beginning of the module the Edinburgh Napier staff member will deliver 15 hours of lectures. Thereafter you will be supported by a Local Tutor who will deliver 15 hours of tutorials which have been developed by the module leader - where appropriate the Local Tutor provides the local context/examples etc. You are supported by flexible learning materials which have been developed by the Edinburgh Napier teaching team. You will receive a Student Study Guide which outlines the module aims, outcomes, lecture content, details tutorial exercises and provides assessment guidance, and are directed to a recommended core (electronic) textbook. You will also receive a copy of the Lecture PPT slides. Edinburgh Napier Distance Learning Library services, is also available to students to access relevant electronic resources to support your learning. Local Tutors are also provided with a Tutor Guide which sets out their role and instructions for tutorials and assessment guidance.

(LO 1-6) Interactive lectures and participative tutorial workshops ensure that you are engaged throughout the taught element of the module. A variety of approaches are used such as audio-visual resources, group discussion, case studies. You are set tasks in tutorials and gain tutor formative feedback on these in tutorials. This participative approach encourages regular reading and provides opportunities for deep learning. The tutorial activities are related to the learning outcomes and assist you in preparing for assessments.

Embedding of employability/PDP/Scholarship Skills

The teach

Formative Assessment:
The University is currently undertaking work to improve the quality of information provided on methods of assessment and feedback. Please refer to the section on Learning and Teaching Approaches above for further information about this module’s learning, teaching and assessment practices, including formative and summative approaches.

Summative Assessment:
The University is currently undertaking work to improve the quality of information provided on methods of assessment and feedback. Please refer to the section on Learning and Teaching Approaches above for further information about this module’s learning, teaching and assessment practices, including formative and summative approaches.

Student Activity (Notional Equivalent Study Hours (NESH))
Mode of activityLearning & Teaching ActivityNESH (Study Hours)
Face To Face Lecture 15
Face To Face Tutorial 15
Independent Learning Guided independent study 170
Total Study Hours200
Expected Total Study Hours for Module200


Assessment
Type of Assessment Weighting % LOs covered Week due Length in Hours/Words
Report 30 1,2 6 HOURS= 0, WORDS= 1500
Report 70 3-6 14/15 HOURS= 0, WORDS= 3500
Component 1 subtotal: 30
Component 2 subtotal: 70
Module subtotal: 100

Description of module content:

Introduction
In the first instance the module introduces a number of tools and models that can be used to measure the success, or otherwise, of an organisation. The key focus is on the Balanced Scorecard, which is a set of measures that gives a fast but comprehensive view of the business. The Balanced Scorecard endeavours to collate important elements that reflect a business’s strategic position e.g. product and service quality measures, product and service development time, customer satisfaction, productivity and so on.

Financial Matters
The module then deals with the question... How does the business appear to its shareholders? This section investigates the financial performance of an organisation. The focus is on Finance and Budgetary Control – profit, cost and revenue-related measures - and the Interpreting of Financial Statements.

Internal processes
The module then deals with the question... What must a business excel at? This section takes an internal process perspective and investigates both the effectiveness and efficiency of the organisation. The focus is on Operations, Supply Chain and Information Technology and E-Business.

Innovation and learning
The module than deals with the question... How can a business continue to improve and build capabilities? This section investigates how people and information support the organisation. The focus is on Innovation, the Learning Organisation and Sustainability.

Customer focus
The module then deals with the question... How do a business’s customers see the business? This section investigates just how well an organisation is meeting the needs of, and satisfying, its customers. The focus is on managing marketing matters, sales management initiatives and the relationship management challenges for both the selling and the buying organisation.

Overall the module emphasises the concept of integrative nature of business across the FOUR key areas and what matters most in the need and desire to build high performing organisations that can endure in the complex, global business environment.

Learning Outcomes for module:

LO1: Critically evaluate an organisation’s overall strategic objectives through performance measurement of the Balanced Scorecard.
LO2: Critically investigate and appraise the role that managing finance plays and how it contributes to an organisation’s success.
LO3: Critically investigate and appraise the role of internal processes and their contribution to an organisation’s success.
LO4: Critically investigate and appraise the role of innovation and learning and its contribution to an organisation’s success.
LO5: Critically investigate and appraise the role of a customer-centric business approach and its contribution to an organisation’s success.
LO6: Critically analyse and evaluate the significance of key cross-functional processes essential to the delivery of customer value and the building of high performance organisations.

Indicative References and Reading List - URL:
Sustaining Organisational Performance