Core Module Information
Module title: Management of Hospitality Systems

SCQF level: 08:
SCQF credit value: 20.00
ECTS credit value: 10

Module code: TSM08122
Module leader: Gavin Urie
School The Business School
Subject area group: Tourism and Languages

Hospitality Operations (TSM07102)

Description of module content:

The module provides a stimulating programme of study that enables you to develop skills in the design and delivery of food, beverages and accommodation products and services, as well as providing the theoretical input necessary to fully understand the effective planning and operation of a hospitality business from a management perspective.

Description of module content:
Development of operating systems and quality standards for hospitality businesses. Pricing and financial control systems and procedures for accommodation, food and beverages. Principles of customer service and care, and their relationship with quality. Appraising the performance of hospitality operations and making strategic decisions. You will work in teams to complete a hospitality business management simulation programme and develop your skills to effectively manage the operation and maximise sales in a given period.

Learning Outcomes for module:

LO1: To demonstrate an understanding of the principles of planning and designing operational areas in hospitality businesses.
LO2 To evaluate the nature and characteristics of the hospitality consumer experience .
LO3: To apply operating systems, and pricing and financial control procedures, to a variety of hospitality environments..
LO4 To demonstrate the skills necessary to interact as part of a team and make key decisions in relation to managing a hospitality operation.

Full Details of Teaching and Assessment
2023/4, Trimester 1, Face-to-Face, Edinburgh Napier University
Occurrence: 001
Primary mode of delivery: Face-to-Face
Location of delivery: CRAIGLOCKHAR
Partner: Edinburgh Napier University
Member of staff responsible for delivering module: Gavin Urie
Module Organiser:

Student Activity (Notional Equivalent Study Hours (NESH))
Mode of activityLearning & Teaching ActivityNESH (Study Hours)
Face To Face Lecture 12
Face To Face Tutorial 12
Independent Learning Groupwork (Scheduled) 24
Independent Learning Guided independent study 152
Total Study Hours200
Expected Total Study Hours for Module200

Type of Assessment Weighting % LOs covered Week due Length in Hours/Words
Oral Presentation 30 4 9 HOURS= 0.33, WORDS= 0
Report 70 1-3 13 HOURS= 0, WORDS= 2000
Component 1 subtotal: 30
Component 2 subtotal: 70
Module subtotal: 100

Indicative References and Reading List - URL:
Management of Hospitality Systems