Hospitality Operations (TSM07102)

The module provides a stimulating programme of study that enables you to develop skills in the design and delivery of food, beverages and accommodation products and services, as well as providing the theoretical input necessary to fully understand the effective planning and operation of a hospitality business from a management perspective.

Description of module content:
Development of operating systems and quality standards for hospitality businesses. Pricing and financial control systems and procedures for accommodation, food and beverages. Principles of customer service and care, and their relationship with quality. Appraising the performance of hospitality operations and making strategic decisions. You will work in teams to complete a hospitality business management simulation programme and develop your skills to effectively manage the operation and maximise sales in a given period.

LO1: To demonstrate an understanding of the principles of planning and designing operational areas in hospitality businesses.
LO2 To evaluate the nature and characteristics of the hospitality consumer experience .
LO3: To apply operating systems, and pricing and financial control procedures, to a variety of hospitality environments..
LO4 To demonstrate the skills necessary to interact as part of a team and make key decisions in relation to managing a hospitality operation.