Modules

Core Module Information
Module title: Hospitality Supervision and Training Skills
SCQF level: 09:
SCQF credit value: 20.00
ECTS credit value: 10
Module code: TSM09111
Module leader: Pauline Gordon
School The Business School
Subject area group: Tourism and Intercultural Business Communication
Prerequisites

There are no pre-requisites for this module to be added
Description of module content:

In this module, you will explore several key topics. First, you will examine the roles and responsibilities of the supervisor to understand essential leadership duties. Next, you will focus on managing yourself effectively, where you will develop time-management and communication skills. You will also learn how to manage processes by covering planning, organization, and change management. In addition, you will study ways to manage people, including leadership, motivation, team-working, and handling conflict, discipline, and grievances. Finally, you will concentrate on developing others through conducting appraisals, identifying development needs, and coaching practical skills.
Learning Outcomes for module:

Upon completion of this module you will be able to

LO1: Identify the main roles of the supervisory management function.

LO2: Demonstrate appropriate academic research skills.

LO3: Evaluate the skills required to successfully manage organisational processes.

LO4: Examine and critically analyse theories of managing people.

LO5: Demonstrate an understanding of the skills involved in effective employee development.
Full Details of Teaching and Assessment
2024/5, Trimester 1, In Person, Edinburgh Napier University
VIEW FULL DETAILS
Occurrence: 001
Primary mode of delivery: In Person
Location of delivery: CRAIGLOCKHAR
Partner: Edinburgh Napier University
Member of staff responsible for delivering module: Pauline Gordon
Module Organiser:


Student Activity (Notional Equivalent Study Hours (NESH))
Mode of activityLearning & Teaching ActivityNESH (Study Hours)NESH Description
Face To Face Lecture 12 Lectures will introduce key concepts, explain theories, and explore case studies to help you understand the main topics clearly. All lectures and tutorials will be delivered face to face on campus.
Face To Face Seminar 12 These will include practical activities, class and group discussion, assesssment workshops and skills building exercises throughout the workshops.
Online Guided independent study 176 Outside class activity to prepare for assessment and enhance understanding through independent research.
Total Study Hours200
Expected Total Study Hours for Module200


Assessment
Type of Assessment Weighting % LOs covered Week due Length in Hours/Words Description
Practical Skills Assessment 15 1~2~3~4~5 Week 8 HOURS= 15 mins In small groups, you will deliver the 15-minute training session in class, with everyone participating in a role-play session (and no one in your group acting as a trainee). You will have two trainees selected from other students present on the assessment day. You should bring any props or equipment you need.
Report 15 1~2~3~4~5 Week 8 , WORDS= 1000words In small groups, you will write a 1,000 word group report that focuses on how to deliver a 15-minute practical training session. The report will discuss the training methods to be used and why they are appropriate. You should support your explanation with relevant academic theories.
Report 20 2~3~4 Week 11 , WORDS= 500 words You will be required to write an analysis of an academic journal article. The article will be linked to your final assessment (the case study report). For the journal article analysis, you will choose one of the weekly lecture topics and find a related journal article. You will write a 500-word report summarising the article, and explaining how and why it is suitable for your case study assessment.
Report 50 1~2~3~4~5 Exam Period , WORDS= 3000 words You are required to write a report in response to a case study that is provided for you during the module. The case study will focus on a hypothetical organisation that is operationally underperforming. Your are required to read the case study, and propose resolutions to the organisation's issues and challenges in order to make it a success.
Component 1 subtotal: 30
Component 2 subtotal: 70
Module subtotal: 100

Indicative References and Reading List - URL:
Hospitality Supervision and Training Skills
 

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