Module title: Hospitality Supervision and Training Skills

SCQF level: 09:
SCQF credit value: 20.00
ECTS credit value: 10

Module code: TSM09111
Module leader: Pauline Gordon
School The Business School
Subject area group: Tourism and Languages
Prerequisites

There are no pre-requisites for this module to be added

2019/0, Trimester 1, Face-to-Face, Edinburgh Napier University
Occurrence: 001
Primary mode of delivery: Face-to-Face
Location of delivery: CRAIGLOCKHAR
Partner: Edinburgh Napier University
Member of staff responsible for delivering module: Pauline Gordon
Module Organiser:


Learning, Teaching and Assessment (LTA) Approach:
Learning & teaching methods including their alignment to LOs
The module will be taught by lectures and tutorials (LO 1-5). Tutorials will involve group activities, case study exercises and student presentations. Tutorial times will also be used to provide guidance on the assignments, through academic writing workshops and academic research practice (LO 1-5).

embedding of employability/PDP/scholarship skills:
Students will develop their problem-solving, group working, presentation and time management skills. They will practice the skills involved in academic research. They will be required to carry out independent research for their tutorials and assignments. The academic writing workshop and assessment instruments will develop their researching, analytical and referencing skills.

assessment (formative and summative):
Summative: Students are assessed by a portfolio of activities, comprising Component 1, and an individual report comprising Component 2.
Formative: Students will be invited to submit a draft of the individual report for formative feedback, prior to formal submission. Students will be required to make short presentations in tutorials, when formative feedback will be given. The portfolio activities, while assessed, will also provide formative feedback throughout the semester.

research/ teaching linkages:
Students will be required to carry out independent research to complete their assessments, and also in preparation for tutorials. They will be guided towards relevant academic sources during lectures.

supporting equality and diversity:
All module materials will be on WebCT, and can be provided in advance if required. A flexible approach will be taken in order to best meet the needs of individual students.

Internationalisation:
International examples will be used in class. Recommended textbooks also provide an international perspective.


Formative Assessment:
The University is currently undertaking work to improve the quality of information provided on methods of assessment and feedback. Please refer to the section on Learning and Teaching Approaches above for further information about this module’s learning, teaching and assessment practices, including formative and summative approaches.

Summative Assessment:
The University is currently undertaking work to improve the quality of information provided on methods of assessment and feedback. Please refer to the section on Learning and Teaching Approaches above for further information about this module’s learning, teaching and assessment practices, including formative and summative approaches.

Student Activity (Notional Equivalent Study Hours (NESH))
Mode of activityLearning & Teaching ActivityNESH (Study Hours)
Face To Face Lecture 12
Face To Face Seminar 12
Independent Learning Guided independent study 20
Independent Learning Guided independent study 156
Total Study Hours200
Expected Total Study Hours for Module200


Assessment
Type of Assessment Weighting % LOs covered Week due Length in Hours/Words
Project - Written 10 2 5 HOURS= 0, WORDS= 500
Report 10 2,5 10 HOURS= 0, WORDS= 1000
Practical Skills Assessment 20 5 1 HOURS= 0, WORDS= 0
Project - Written 10 2 13 HOURS= 0, WORDS= 500
Report 50 1-4 14/15 HOURS= 0, WORDS= 2500
Component 1 subtotal: 50
Component 2 subtotal: 50
Module subtotal: 100

Description of module content:

The module covers five topic areas:
Introduction to the roles and responsibilities of the supervisor;
Managing yourself (time management, communication skills)
Managing processes (planning and organisation, managing change);
Managing people (leadership, motivation, team-working, managing conflict, discipline and grievance)
Developing people (conducting appraisals, identifying development needs, coaching practical skills)

Learning Outcomes for module:

LO1: Identify the main roles of the supervisory management function
LO2: Demonstrate appropriate academic research skills
LO3: Evaluate the skills required to successfully manage organisational processes
LO4: Examine and critically analyse theories of managing people
LO5: Demonstrate an understanding of the skills involved in effective employee development

Indicative References and Reading List - URL:

Core - MILLER, WALKER AND DRUMMOND (2012) SUPERVSION IN THE HOSPITALITY INDUSTRY: WILEY, 7th ed. - ISBN: 9781118297
Core - VAN DER WAGEN AND DAVIS SUPERVISON AND LEADERSHIP IN TOURISM AND HOSPITALITY: CENGAGE, 1st ed. - ISBN: 0304706868
Recommended - MILLER, WALKER AND DRUMMOND (2002) SUPERVISON IN THE HOSPITALITY INDUSTRY: WILEY, 6th ed. - ISBN: 978047028472
Recommended - INTERNATIONAL JOURNAL OF CONTEMPORARY HOSPITALITY MANAGEMENT
Recommended - INTERNATIONAL JOURNAL OF HOSPITALITY MANAGEMENT HOSPITALITY

Recommended - JOURNAL OF HOSPITALITY AND TOURISM MANAGEMENT
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