2024/5, Trimester 1, In Person,
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Occurrence: | 001 |
Primary mode of delivery: | In Person |
Location of delivery: | CRAIGLOCKHAR |
Partner: | |
Member of staff responsible for delivering module: | Ellis Urquhart |
Module Organiser: | |
Student Activity (Notional Equivalent Study Hours (NESH)) |
Mode of activity | Learning & Teaching Activity | NESH (Study Hours) | NESH Description |
Face To Face | Practical classes and workshops | 27 | Through an active learning approach, the module focusses on the provision of service excellence from a leadership perspective. As such, you will engage in practical activities, class and group discussion and skills building exercises throughout the workshops. |
Face To Face | GROUPSCHEDULED | 6 | Service Quality Masterclasses |
Independent Learning | On-demand Webinar | 3 | Pre-recorded short content in advance of each workshop. |
Online | Guided independent study | 164 | Outside class activity to prepare for assessment and enhance understanding through independent research. |
| Total Study Hours | 200 | |
| Expected Total Study Hours for Module | 200 | |
Assessment |
Type of Assessment | Weighting % | LOs covered | Week due | Length in Hours/Words | Description |
Report | 50 | 2~3~5 | Week 7 | , WORDS= 2500 words | You will produce a 2'500 word report applied to a working tourism or hospitality service organisation. This critically analyses the chosen service design approach of the business and how this translates to the service delivery that customers receive. |
Practical Skills Assessment | 30 | 3~4~5 | Week 12 | HOURS= 30 minutes | In a small group, you will design, deliver and facilitate a service quality masterclass for the module cohort. This includes a skills-based activity for the class to participate in. |
Reflective Log | 20 | 1 | Exam Period | , WORDS= 1000 words | You will produce a short individual reflection on the strengths and weaknesses of your own masterclass and reflect on what you have learnt from another masterclass that you participated in. |
Component 1 subtotal: | 50 | | |
Component 2 subtotal: | 50 | | | | |
Module subtotal: | 100 | | | | |