Module title: Hospitality Supervision & Training Skills

SCQF level: 09:
SCQF credit value: 20.00
ECTS credit value: 10

Module code: TSM09303
Module leader: Pauline Gordon
School The Business School
Subject area group: Tourism and Languages
Prerequisites

There are no pre-requisites for this module to be added

2018/9, Trimester 1, FACE-TO-FACE,
Occurrence: 001
Primary mode of delivery: FACE-TO-FACE
Location of delivery: MAURITIUS
Partner:
Member of staff responsible for delivering module: Pauline Gordon
Module Organiser:


Learning, Teaching and Assessment (LTA) Approach:
The module is delivered over a 15-week semester period. The teaching and learning programme is structured upon 12 lectures, 12 group tutorial/seminar sessions. The programme also consists of a weekly directed study and 2 weeks to undertake practical assignments. A dedicated moodle (VLE) site is used to support the programme of study. Each taught input uses a variety of methods including lectures, group discussions and activities in order to foster active and collaborative student learning. In order to promote active and collaborative student learning each taught element will use a variety of different teaching methods ranging from lectures, seminars, group discussions and presentations from staff and industry professionals. The module will also incorporate the use of case studies to help students relate practice to theory and encourage problem solving and critical thinking skills. Furthermore, directed reading and workshops will be used to encourage more deeper learning, The module assessment encourages students to undertake research and to take responsibility for their own and fellow colleagues learning.

Formative Assessment:
Formative: Students will be invited to submit a draft of the individual report for formative feedback, prior to formal submission. Students will be required to make short presentations in tutorials, when formative feedback will be given. The portfolio activities, while assessed, will also provide formative feedback throughout the semester

Summative Assessment:
Summative: Students are assessed by a portfolio of activities, comprising Component 1, and an individual report comprising Component 2.

Student Activity (Notional Equivalent Study Hours (NESH))
Mode of activityLearning & Teaching ActivityNESH (Study Hours)
Face To Face Lecture 13
Face To Face Tutorial 12
Independent Learning Guided independent study 175
Total Study Hours200
Expected Total Study Hours for Module200


Assessment
Type of Assessment Weighting % LOs covered Week due Length in Hours/Words
Project - Written 10 2 5 HOURS= 0, WORDS= 500
Report 10 2,5 8 HOURS= 0, WORDS= 1000
Project - Practical 20 5 10 HOURS= 0.15, WORDS= 0
Project - Written 10 5 13 HOURS= 0, WORDS= 500
Report 50 1-4 15 HOURS= 0, WORDS= 2500
Component 1 subtotal: 50
Component 2 subtotal: 50
Module subtotal: 100
2018/9, Trimester 2, FACE-TO-FACE,
Occurrence: 001
Primary mode of delivery: FACE-TO-FACE
Location of delivery: MAURITIUS
Partner:
Member of staff responsible for delivering module: Pauline Gordon
Module Organiser:


Learning, Teaching and Assessment (LTA) Approach:
The module is delivered over a 15-week semester period. The teaching and learning programme is structured upon 12 lectures, 12 group tutorial/seminar sessions. The programme also consists of a weekly directed study and 2 weeks to undertake practical assignments. A dedicated Moodle (VLE) site is used to support the programme of study. Each taught input uses a variety of methods including lectures, group discussions and activities in order to foster active and collaborative student learning. In order to promote active and collaborative student learning each taught element will use a variety of different teaching methods ranging from lectures, seminars, group discussions and presentations from staff and industry professionals. The module will also incorporate the use of case studies to help students relate practice to theory and encourage problem
solving and critical thinking skills. Furthermore, directed reading and workshops will be used to encourage more deeper learning, The module assessment encourages students to undertake research and to take responsibility for their own and fellow colleagues learning.

Formative Assessment:
Formative: Students will be invited to submit a draft of the individual report for formative feedback, prior to formal submission. Students will be required to make short presentations in tutorials, when formative feedback will be given. The portfolio activities, while assessed, will also provide formative feedback throughout the semester

Summative Assessment:
Summative: Students are assessed by a portfolio of activities, comprising Component 1, and an individual report comprising Component 2.

Student Activity (Notional Equivalent Study Hours (NESH))
Mode of activityLearning & Teaching ActivityNESH (Study Hours)
Face To Face Lecture 13
Face To Face Tutorial 12
Independent Learning Guided independent study 175
Total Study Hours200
Expected Total Study Hours for Module200


Assessment
Type of Assessment Weighting % LOs covered Week due Length in Hours/Words
Project - Written 10 2 5 HOURS= 0, WORDS= 500
Report 10 2,5 8 HOURS= 0, WORDS= 1000
Project - Practical 20 5 10 HOURS= 0.25, WORDS= 0
Project - Written 10 5 13 HOURS= 0, WORDS= 500
Report 50 1-4 15 HOURS= 0, WORDS= 2500
Component 1 subtotal: 50
Component 2 subtotal: 50
Module subtotal: 100

Description of module content:

The module covers five topic areas: Introduction to the roles and responsibilities of the supervisor;
Managing yourself (time management, communication skills) Managing processes (planning and organisation, managing change); Managing people (leadership, motivation, team-working, managing conflict, discipline and grievance) Developing people (conducting appraisals, identifying development needs, coaching practical skills

Learning Outcomes for module:

LO1: Identify and discuss the main roles of the supervisory management function
LO2: Demonstrate and apply appropriate academic research skills to relevant industry problems
LO3: Evaluate the skills required to successfully manage organisational processes
LO4: Examine and critically analyse theories of managing people
LO5: Demonstrate an understanding of the skills involved in effective employee development

Indicative References and Reading List - URL:

Please contact your Module Leader for details
Click here to view the LibrarySearch.