Core Module Information
Module title: Hospitality Supervision and Training Skills (Singapore)

SCQF level: 09:
SCQF credit value: 20.00
ECTS credit value: 10

Module code: TSM09711
Module leader: Pauline Gordon
School The Business School
Subject area group: Tourism and Intercultural Business Communication
Prerequisites

There are no pre-requisites for this module to be added

Description of module content:

You will examine the roles and responsibilities of the supervisor to understand essential leadership duties. Next, you will focus on managing yourself effectively, where you will develop time-management and communication skills. You will also learn how to manage processes by covering planning, organization, and change management. In addition, you will study ways to manage people, including leadership, motivation, team-working, and handling conflict, discipline, and grievances. Finally, you will concentrate on developing others through conducting appraisals, identifying development needs, and coaching practical skills.

Learning Outcomes for module:

Upon completion of this module you will be able to

LO1: Identify the main roles of the supervisory management function.

LO2: Demonstrate appropriate academic research skills.

LO3: Evaluate the skills required to successfully manage organisational processes.

LO4: Examine and critically analyse theories of managing people.

LO5: Demonstrate an understanding of the skills involved in effective employee development.

Full Details of Teaching and Assessment
2025/6, Trimester 3, Face-to-Face,
VIEW FULL DETAILS
Occurrence: 002
Primary mode of delivery: Face-to-Face
Location of delivery: SINGAPORE
Partner:
Member of staff responsible for delivering module: Pauline Gordon
Module Organiser:


Student Activity (Notional Equivalent Study Hours (NESH))
Mode of activityLearning & Teaching ActivityNESH (Study Hours)NESH Description
Face To Face Lecture 12 Contact Module Leader
Face To Face Tutorial 12 Contact Module Leader
Independent Learning Groupwork (Independent Study) 20 Contact Module Leader
Independent Learning Guided independent study 156 Contact Module Leader
Total Study Hours200
Expected Total Study Hours for Module200


Assessment
Type of Assessment Weighting % LOs covered Week due Length in Hours/Words Description
Project - Written 10 2 5 HOURS= 0, WORDS= 500 Contact Module Leader
Report 10 2, 5 8 HOURS= 0, WORDS= 1000 Contact Module Leader
Practical Skills Assessment 20 5 10 HOURS= 0.25, WORDS= 0 Contact Module Leader
Project - Written 10 2 13 HOURS= 0, WORDS= 500 Contact Module Leader
Report 50 1, 2, 3, 4 15 HOURS= 0, WORDS= 2500 Contact Module Leader
Component 1 subtotal: 50
Component 2 subtotal: 50
Module subtotal: 100

Indicative References and Reading List - URL:
Contact your module leader