Core Module Information
Module title: Hospitality Supervision and Training Skills (Singapore)

SCQF level: 09:
SCQF credit value: 20.00
ECTS credit value: 10

Module code: TSM09711
Module leader: Pauline Gordon
School The Business School
Subject area group: Tourism and Languages
Prerequisites

N/A

Description of module content:

The module covers five topic areas: Introduction to the roles and responsibilities of the supervisor; Managing yourself (time management, communication skills); Managing processes (planning and organisation, managing change); Managing people (leadership, motivation, team-working, managing conflict, discipline and grievance) and Developing people (conducting appraisals, identifying development needs, coaching practical skills).

Learning Outcomes for module:

LO1: Identify the main roles of the supervisory management function
LO2: Demonstrate appropriate academic research skills
LO3: Evaluate the skills required to successfully manage organisational processes
LO4: Examine and critically analyse theories of managing people
LO5: Demonstrate an understanding of the skills involved in effective employee development

Full Details of Teaching and Assessment
2024/5, Trimester 1, Face-to-Face,
VIEW FULL DETAILS
Occurrence: 001
Primary mode of delivery: Face-to-Face
Location of delivery: SINGAPORE
Partner:
Member of staff responsible for delivering module: Pauline Gordon
Module Organiser:


Student Activity (Notional Equivalent Study Hours (NESH))
Mode of activityLearning & Teaching ActivityNESH (Study Hours)NESH Description
Face To Face Lecture 12 Contact Module Leader
Face To Face Seminar 12 Contact Module Leader
Independent Learning Guided independent study 20 Contact Module Leader
Independent Learning Guided independent study 156 Contact Module Leader
Total Study Hours200
Expected Total Study Hours for Module200


Assessment
Type of Assessment Weighting % LOs covered Week due Length in Hours/Words Description
Project - Written 10 2 5 HOURS= 0, WORDS= 0 Contact Module Leader
Report 10 2,5 8 HOURS= 0, WORDS= 0 Contact Module Leader
Practical Skills Assessment 20 5 1 HOURS= 0, WORDS= 0 Contact Module Leader
Project - Written 10 2 13 HOURS= 0, WORDS= 0 Contact Module Leader
Report 50 1,2,3,4 14/15 HOURS= 0, WORDS= 0 Contact Module Leader
Component 1 subtotal: 50
Component 2 subtotal: 50
Module subtotal: 100
2024/5, Trimester 1, FACE-TO-FACE,
VIEW FULL DETAILS
Occurrence: 003
Primary mode of delivery: FACE-TO-FACE
Location of delivery: SINGAPORE
Partner:
Member of staff responsible for delivering module: Pauline Gordon
Module Organiser:


Student Activity (Notional Equivalent Study Hours (NESH))
Mode of activityLearning & Teaching ActivityNESH (Study Hours)NESH Description
Face To Face Lecture 12 Contact Module Leader
Face To Face Seminar 12 Contact Module Leader
Independent Learning Guided independent study 20 Contact Module Leader
Independent Learning Guided independent study 156 Contact Module Leader
Total Study Hours200
Expected Total Study Hours for Module200


Assessment
Type of Assessment Weighting % LOs covered Week due Length in Hours/Words Description
Project - Written 10 2 5 HOURS= 0, WORDS= 0 Contact Module Leader
Report 10 2,5 8 HOURS= 0, WORDS= 0 Contact Module Leader
Practical Skills Assessment 20 5 1 HOURS= 0, WORDS= 0 Contact Module Leader
Project - Written 10 2 13 HOURS= 0, WORDS= 0 Contact Module Leader
Report 50 1,2,3,4 14/15 HOURS= 0, WORDS= 0 Contact Module Leader
Component 1 subtotal: 50
Component 2 subtotal: 50
Module subtotal: 100
2024/5, Trimester 2, FACE-TO-FACE,
VIEW FULL DETAILS
Occurrence: 002
Primary mode of delivery: FACE-TO-FACE
Location of delivery: SINGAPORE
Partner:
Member of staff responsible for delivering module: Pauline Gordon
Module Organiser:


Student Activity (Notional Equivalent Study Hours (NESH))
Mode of activityLearning & Teaching ActivityNESH (Study Hours)NESH Description
Face To Face Lecture 12 Contact Module Leader
Face To Face Tutorial 12 Contact Module Leader
Independent Learning Groupwork (Independent Study) 20 Contact Module Leader
Independent Learning Guided independent study 156 Contact Module Leader
Total Study Hours200
Expected Total Study Hours for Module200


Assessment
Type of Assessment Weighting % LOs covered Week due Length in Hours/Words Description
Project - Written 10 2 5 HOURS= 0, WORDS= 500 Contact Module Leader
Report 10 2, 5 8 HOURS= 0, WORDS= 1000 Contact Module Leader
Practical Skills Assessment 20 5 10 HOURS= 0.25, WORDS= 0 Contact Module Leader
Project - Written 10 2 13 HOURS= 0, WORDS= 500 Contact Module Leader
Report 50 1, 2, 3, 4 15 HOURS= 0, WORDS= 2500 Contact Module Leader
Component 1 subtotal: 50
Component 2 subtotal: 50
Module subtotal: 100
2024/5, Trimester 3, Face-to-Face,
VIEW FULL DETAILS
Occurrence: 002
Primary mode of delivery: Face-to-Face
Location of delivery: SINGAPORE
Partner:
Member of staff responsible for delivering module: Pauline Gordon
Module Organiser:


Student Activity (Notional Equivalent Study Hours (NESH))
Mode of activityLearning & Teaching ActivityNESH (Study Hours)NESH Description
Face To Face Lecture 12 Contact Module Leader
Face To Face Tutorial 12 Contact Module Leader
Independent Learning Groupwork (Independent Study) 20 Contact Module Leader
Independent Learning Guided independent study 156 Contact Module Leader
Total Study Hours200
Expected Total Study Hours for Module200


Assessment
Type of Assessment Weighting % LOs covered Week due Length in Hours/Words Description
Project - Written 10 2 5 HOURS= 0, WORDS= 500 Contact Module Leader
Report 10 2, 5 8 HOURS= 0, WORDS= 1000 Contact Module Leader
Practical Skills Assessment 20 5 10 HOURS= 0.25, WORDS= 0 Contact Module Leader
Project - Written 10 2 13 HOURS= 0, WORDS= 500 Contact Module Leader
Report 50 1, 2, 3, 4 15 HOURS= 0, WORDS= 2500 Contact Module Leader
Component 1 subtotal: 50
Component 2 subtotal: 50
Module subtotal: 100

Indicative References and Reading List - URL:
Contact your module leader