Core Module Information
Module title: Hospitality Supervision and Training Skills (Singapore)

SCQF level: 09:
SCQF credit value: 20.00
ECTS credit value: 10

Module code: TSM09711
Module leader: Pauline Gordon
School The Business School
Subject area group: Tourism and Languages
Prerequisites

N/A

Description of module content:

The module covers five topic areas: Introduction to the roles and responsibilities of the supervisor; Managing yourself (time management, communication skills); Managing processes (planning and organisation, managing change); Managing people (leadership, motivation, team-working, managing conflict, discipline and grievance) and Developing people (conducting appraisals, identifying development needs, coaching practical skills).

Learning Outcomes for module:

LO1: Identify the main roles of the supervisory management function
LO2: Demonstrate appropriate academic research skills
LO3: Evaluate the skills required to successfully manage organisational processes
LO4: Examine and critically analyse theories of managing people
LO5: Demonstrate an understanding of the skills involved in effective employee development

Full Details of Teaching and Assessment

Indicative References and Reading List - URL:
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