Core Module Information
Module title: The Changing Crowded Space

SCQF level: 11:
SCQF credit value: 20.00
ECTS credit value: 10

Module code: TSM11127
Module leader: Jane Ali-Knight
School The Business School
Subject area group: Tourism and Languages


Description of module content:

Over the past century the crowded space environment has changed considerably, however, the way in which we identify, create and manage space has not changed at the same pace. Over the past few decades we have been able to identify the issues and challenges with the spaces utilised for events but have not acted upon our knowledge and experiential learning, as we continue to make similar mistakes and thus provide the same environment in which accidents and incidents can occur. The content of this module will critically analyse the way in which we continue to research the key signifiers and distal factors which come together to create disasters and crowded space challenges and examine the tools to mitigate such issues.

Initially you will explore the theories of change and its management and how those charged with the design of facilities constantly update their plans to provide the most comprehensive physical entities to support challenges in the crowded space. The next stage of the module focuses on the psychosocial aspects of crowded space management including the need to professionalise staff on the very basic operational levels of the industry. The final stage of the module focuses on the industry itself and the difficulty that many areas have in creating robust risk systems and processes upon which a command and control structure could be based, a resilient human and physical resource plan may be created and the mitigation of risk can be maximised.

You will cover a comprehensive range of academic and theoretical texts linked to consumer trends, the identification of genre based issues and focus on solutions to how we ensure that risk is mitigated to the full by the use of human and physical resources. You will identify and reflect on case study reviews, current and emerging effective practice and explore the threats to safety, security and service at events. In a workshop situation you will practice planning the delivery and implementation of cogent practices and then apply these to scenarios creating outcomes which can be applied in the workplace.

Learning Outcomes for module:

At the conclusion of this module you will be able to:

LO1. Critically appraise, by working together in peer groups, key academic and practical precepts to create new knowledge in the area of crowded space design and management

LO2. Synthesize a comprehensive range of academic theories and turn the resultant knowledge into working models of good practice

LO3. Critically integrate the disparate disciplines of crowded space design and management and through case studies provide reasoned arguments for changing the provision for and practices in one or more past event incidents.

LO4. Critically assess the differences between simple and complex problems creating strategies a measured approach to difficulties at an event.

Full Details of Teaching and Assessment
2021/2, Trimester 2, BLENDED,
Occurrence: 001
Primary mode of delivery: BLENDED
Location of delivery: CRAIGLOCKHAR
Member of staff responsible for delivering module: Jane Ali-Knight
Module Organiser:

Learning, Teaching and Assessment (LTA) Approach:
Learning and teaching methods including their alignment to LOs

The teaching and learning approach of this module will encourage independent self centred learning challenging students to conceptualise, debate, critique and critically engage with crowded space management. Participantts throughout the programme will be encouraged to work together as this provides focus in the creation of a community of prctice around this area. Through a constant dialogue focusing on how croeded space has and continues to change and how theory relates to practice participants will synthesize the relevant aspects of the module and then deliver these in a practical manner. when and where necessary. Workshops, online dialogue and applied materials (contemporary case studies; inverted learning, scenario based learning and a/v materials) will be the central learning tools used for the module to encourage creative, reflective and active learning. Theory will be developed through a wide range of key texts, journal articles, case studies and on line resources will be available enabling students to deepen their knowledge and understanding of the subject area.

Embedding of employability/PDP/scholarship skills

Employability skills will be enhanced due to the practical components of the module and the use of industry examples and case studies. Interaction with industry will be developed throughout the module in the form of expert led and supported workshops, collaborative working and involvement with the industry. This will enable the participants to obtain a clearer picture of working in the field and develop further links with, and a broader understanding of crowd management and security in the events industry.

Research/Teaching Linkages

Students are required to research, in sufficient depth, current issues related to crowded space design & management . Extensive use of readings, seminar debates and discussions help students further develop research skills. Students will also have access to, and involvement with, up to date research and consultancy eminating from Mind Over Matter Consultancy.

Supporting equality and diversity

Workshop materials will be made available through Moodle after the lecture to enable students to fully evaluate the points made. The key theory for the assessments can be drawn from a wide variety of actual or theoretical festivals and events. Students will be fully briefed re the requirements of the formative and summative assessment components. They will also receive access to the criteria that they will be assessed against.


The topics will be anaylsed against a range of international contexts and development. Throughout the module international case studies and anecdotes will be used extensively. Due to the international profile of the course students will be constantly asked to debate and reflect upon the global festival and events industry, drawing upon and sharing their own international experience.

Formative Assessment:
Formative - an in class question sheet answerd during the final day of the workshop at the university. This will entail providing answers to theoretical questions in the allotted pre reading and further questions related to how this pre reading was used during exercises related to events and crowded spaces during the workshop. This will give the facilitator and tutor an insight into any further support that the student might need.

Summative Assessment:
Summative - participants will be asked to chose one or more case studies on event incidents and disatsters and using their knowledge from the module focus on alternative good practices identified in their reading, workplace activity and innovative event practice. The participant will then create a written paper outlining the changes and create a good practice model for the event. (2,500 words).

Student Activity (Notional Equivalent Study Hours (NESH))
Mode of activityLearning & Teaching ActivityNESH (Study Hours)
Face To Face Practical classes and workshops 18
Face To Face Tutorial 18
Independent Learning Guided independent study 100
Independent Learning Groupwork (Independent Study) 64
Total Study Hours200
Expected Total Study Hours for Module200

Type of Assessment Weighting % LOs covered Week due Length in Hours/Words
Essay 100 1,2,3,4 11 , WORDS= 4000
Component 1 subtotal: 100
Component 2 subtotal: 0
Module subtotal: 100

Indicative References and Reading List - URL:
Contact your module leader