Core Module Information
Module title: Organisational culture and the management of crowded space

SCQF level: 11:
SCQF credit value: 20.00
ECTS credit value: 10

Module code: TSM11129
Module leader: Jane Ali-Knight
School The Business School
Subject area group: Tourism and Languages


Description of module content:

Organisational Structure - You will apply processes that show that there is no ‘off the peg’ organisational or structural approach through which to deliver safe and secure events. Through the module you will assimilate techniques to assist you in making decisions and will explore ways in which to influence and change the incumbent organisational structures and cultures. This will ensure the effective delivery of crowded space management. Selecting a team with clearly defined roles and responsibilities in both normal and crisis situations does not often fit prescribed models and the module will support the appraisal of such structures and support the delivery of defined objectives through each phase of crowded space management to ensure a safe and secure event environment.

Effective Leadership – Through the recognition and development of leadership traits, you will synthesize the numerous leadership styles and their consequential impact on organisational structure and culture. Critically appraising the similarities and differences between leadership and management will support you in the discovery and shaping of organisational values and processes to develop effective teams. You will learn to define a working strategy and achievable outcomes that can be communicated both within the organisational structure and then apply this in practice. Alongside this an exploration of the many and varied external stakeholders vital to the success of an event and you will apply the theories developed supported by effective communication in the workplace.

Negotiation & Influence – With many stakeholders involved in the safe delivery of events, you will critically assess the key skills underpinning negotiation and influence to ensure alignment with strategic objectives and to achieve the ‘buy in’ that is often required. A critical appraisal of effective compromise will be utilised to support effective and efficient delivery of these skills. Learning the psychological aspects of negotiation along with proven tactics will enable you to effectively demonstrate in role play exercises the application of these techniques. Where there is identified conflict, you will learn how to de-escalate tensions and work with stakeholders to collaborate and negotiate workable solutions.

Team Building – Aligned to organisational structure and the nature of the event, you will learn how to develop capability and capacity across all of the teams involved in the delivery of a safe crowded space in normal and emergency situations (internal, external, voluntary and contracted). Developing minimum standards, clear objectives and code of conduct along with recognition and reward in the building of effective teams. You will be able to critically analyse the importance of briefing and debriefing to capture learning points for sharing across venues.

Crisis Management & Communication – You will critically determine the principles of crisis management and communication to ensure preparedness should an event be affected by an unforeseen circumstance. Through the use of table top exercises you will demonstrate the effective application of crisis leadership and management techniques and be able to clearly articulate communications for both internal and external functioning during such an event. A number of case studies will be used to assist you to identify common pitfalls and the importance of a holistic approach to duty of care with both its legal and moral obligations.

Learning Outcomes for module:

At the conclusion of this module you will be able to:

LO1. Critically assess leadership traits, organisational structure and the effectiveness of teams and how it operates within the context of crowded space management utilising a series of case studies.

LO2. Dynamically appraise the relevant roles and responsibilities across the event management cycle and how they integrate with the organisational structure.

LO3. Critically create and apply a working strategy and defined outcomes for a scenario based event in alignment with organisational structures and communicate it effectively through a table top exercise.

LO4. Demonstrate practice leadership and team building skills in a scenario based exercise that aligns to your working strategy in delivering a safe and secure event.

LO5. Identify, define and apply in practice the principles of crisis management and communication during the response to an unforeseen crisis and the interaction with statutory authorities in delivering duty of care.

LO6. Critically apply crisis leadership, effective negotiation techniques and management skills in relation to a critical incident through a table top exercise; highlighting critical decision making and communication.

Full Details of Teaching and Assessment

Indicative References and Reading List - URL:
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