Core Module Information
Module title: Psychosocial Engineering for Crowded Space

SCQF level: 11:
SCQF credit value: 20.00
ECTS credit value: 10

Module code: TSM11131
Module leader: Martin Robertson
School The Business School
Subject area group: Tourism and Languages


Description of module content:

Students will cover a comprehensive range of academic and theoretical concepts, many of which are evolving. These are linked to the management and command of crowded space / crowded place events and operations. Students will explore and critically reflect on case study reviews, have access to current and emerging effective practice and explore threats to safety, security and service at events. By synthesizing underpinning knowledge students will identify how they can develop and implement management policies and practices that support the delivery of successful events.

All of the concepts related to this area will take into consideration social and psychological theory and practice and will look at how these in relation to the management of an event.

Building on key concepts, in work practice and CPD students will identify how management and command structures operate to minimise, mitigate and manage threats to crowded space. The module will include application of crowd management science and practice, responsibility for developing event profiles adopting best practice and using effective information & intelligence. Critical appreciation and understanding of the identification of appropriate contingencies and realistic worse case terrorism threats will enable them to develop proportionate responses to support an event. From this the effect that this has on those involved will be monitored from a psychosocial angle.

Tutors will facilitate theory into practice by drawing on significant UK / International experience in the delivery, management and command of events and incidents. Students will identify how, in their workplace, crowd management and public safety plans are supported by physical and personnel security features. Importantly students will develop the knowledge and critical understanding of how crowd movement through ingress, circulation and egress can be maintained whilst protective security overlays are deployed.

Case studies and immersive exercises will be utilised supported by research project and critically reflective pieces which will support students in the consolidation of learning. Students will be integral to practical projects incorporating the life cycle of an event from conceptualisation, planning, quality assurance delivery through to review. These activities will incorporate current guidance on a zonal approach to crowd management at venues including ‘Zone Ex’ and grey space.

Interoperability and working in partnerships will be key themes, enabling students to work as effective managers or as part of an event management team to deliver safe events. Emergency and critical incident command principles will be covered with access to operationally and occupationally competent facilitators. Students will apply current practices related to decision making under pressure, problem solving and implementation of plans supported by contingencies in practice as part of the workshops on the module.

Learning Outcomes for module:

LO1. Critically appraise best practice and related guidance to enable staff to safely manage crowded event space.

LO2. Synthesize pertinent sources of information and intelligence in the construction of an accurate and effective event profile.

LO3. Define, identify and critically assess terrorism threat levels and counter-terrorism response levels for crowded event space.

LO4. Appraise social and psychological theories and their application in the event workplace with reference to public, staff and performers.

LO5. Construct and justify a working strategy and strategic approach for the management and command of an event, and an adjoining appraisal of proportionate working groups, memorandums of understanding and policies.

LO6. Develop effective and proportionate crowded space plans for practical application, supported by contingencies to contribute towards the safe management of the event.

Full Details of Teaching and Assessment

Indicative References and Reading List - URL:
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